MSD One App - Frequently Asked Questions

Is the app available for both Android and iOS?

Yes, MSD One is available for download on both the Google Play Store and Apple App Store.

Can MSD One be used on a tablet?

Yes, it can. Android or iOS.

Will this drain Users’ mobile devices?

No, charging stations will be made available at the back of the room.

What happens when an attendee does not want to download on a personal device?

A URL will be provided, but push notifications and interactivity may be interrupted.

What time zone is the device set to?

The device is set to the time zone of the meeting location.

How do I contact technical support?

Email [email protected] or use the in-app chat via the 'More' menu.

How do I personalize my profile?

Fill out additional information like your Company Name, Role, and LinkedIn link under 'Settings'.

How do I add a profile picture?

Go to 'More' > 'Settings' > 'Manage Profile' and click 'Upload Photo'.

How do I enable push notifications?

Enable push notifications by going to 'More' > 'Settings' > 'Notification Settings'.

Is my profile visible to everyone?

You can control profile visibility under 'Settings'.

Can I chat with other colleagues on this app?

If chat is approved for the meeting, enable or disable it in 'Settings'.

How do I sign out of the app?

Go to 'More' > 'Settings' and select 'Sign out' at the bottom of the screen.